Citizen-Driven Government Performance

Case Studies

The cases featured on this website are narratives of citizen-driven initiatives that involve citizens in the measurement of government performance. Each case is presented in three formats:

• Montclair, New Jersey
• Iowa, Citizen Initiated Performance Assessment
• New York City, Straphanger's Campaign
• Fund for the City of New York
• Dayton, Ohio
• Governmental Accounting Standards Board
• Hartford, Connecticut
• Syracuse, New York
• Worcester, Massachusetts
• New York City, Inside Schools
• Clean Air Council, Pennsylvania
• Sustainable Seattle
• Neighborhood Parks, San Francisco

WORCESTER, MASSACHUSETTS 

 

The Worcester Regional Research Bureau's Center for Community Performance Measurement has released its third report, Benchmarking Municipal and Neighborhood Services in Worcester. It presents data related to a variety of services including those provided by the Department of Public Works; the Department of Parks, Recreation, and Cemetery; and the Worcester Public Library.

 

• Case in Brief
• Detailed Case
• Worcester, Research Methods Teaching Notes
• Worcester, Introduction Module Teaching Notes
• Worcester Home Page
• Benchmarking Municipal and Neighborhood Services in Worcester Full Report May 2002