Citizen-Driven Government Performance

Case Studies

The cases featured on this website are narratives of citizen-driven initiatives that involve citizens in the measurement of government performance. Each case is presented in three formats:

• Montclair, New Jersey
• Iowa, Citizen Initiated Performance Assessment
• New York City, Straphanger's Campaign
• Fund for the City of New York
• Dayton, Ohio
• Governmental Accounting Standards Board
• Hartford, Connecticut
• Syracuse, New York
• Worcester, Massachusetts
• New York City, Inside Schools
• Clean Air Council, Pennsylvania
• Sustainable Seattle
• Neighborhood Parks, San Francisco

STRAPHANGER'S CAMPAIGN

Through the New York Public Interest Research Group (NYPIRG), the Straphangers Campaign received a grant from the Alfred P. Sloan Foundation to “launch a new in-depth effort to measure the quality of the transit service.” The goal was to accurately report on the condition of the City’s transit system and to draw media, public and governmental attention to the need to continue to invest in transit.

• Case in Brief
• Detailed Case
• Budgeting Teaching Notes
• Research Methods Teaching Notes
• Links and Background

Recent Reports:

• Subway Shmutz: How Clean is Your Line?   March 2004
• 2003-2004 Straphangers Campaign Payphone Survey of MTA Subway, Long Island Rail Road and Metro-North Stations   February 2004
• Service Cuts Alert   December 2003
• 2nd Annual Pokey Awards for the City’s Slowest Buses   November 2003
• East River Bridge Tolls:  Revenue, Traffic, Mobility and Equity Impacts   September 2003
• Subway Car Announcements Report September 2003
• Anatomies of the M-96 and B-41 Routes: Ways to Reduce Bus Travel Times July 2002 and 2003
• State of the Subways Report July 2003
• Bus Service vs. Ridership Report April 2003
• Station Booth Closures Campaign January - August 2003

 

To get a complete list of reports (click here)