Citizen-Driven Government Performance

Case Studies

The cases featured on this website are narratives of citizen-driven initiatives that involve citizens in the measurement of government performance. Each case is presented in three formats:

• Montclair, New Jersey
• Iowa, Citizen Initiated Performance Assessment
• New York City, Straphanger's Campaign
• Fund for the City of New York
• Dayton, Ohio
• Governmental Accounting Standards Board
• Hartford, Connecticut
• Syracuse, New York
• Worcester, Massachusetts
• New York City, Inside Schools
• Clean Air Council, Pennsylvania
• Sustainable Seattle
• Neighborhood Parks, San Francisco

HARTFORD, CT - CITY SCAN PROJECT

The City Scan Project, which puts state of the art technology in the hands of citizens, is considered a national model for citizen-based assessment of the performance of city government. City Scan empowers citizens to set community priorities and hold city government accountable for performance. The project's ultimate goal is to encourage citizens to behave as customers and owners of the government programs that shape their community.

• Case in Brief
• Teaching Case
• Detailed Case
• City-Scan Home Page
• City Scan Video (Windows Media Player Required) download

City Scan has active projects in the following cities:

• Bridgeport
• Danbury
• Des Moines
• Hartford
• New Britain
• Norwalk
• Stamford