Citizen-Driven Government Performance

Case Studies

The cases featured on this website are narratives of citizen-driven initiatives that involve citizens in the measurement of government performance. Each case is presented in three formats:

• Montclair, New Jersey
• Iowa, Citizen Initiated Performance Assessment
• New York City, Straphanger's Campaign
• Fund for the City of New York
• Dayton, Ohio
• Governmental Accounting Standards Board
• Hartford, Connecticut
• Syracuse, New York
• Worcester, Massachusetts
• New York City, Inside Schools
• Clean Air Council, Pennsylvania
• Sustainable Seattle
• Neighborhood Parks, San Francisco

FUND FOR THE CITY OF NEW YORK

The Fund for the City of New York, a non-partisan and independent operating foundation established in 1968, strives to improve the performance of local government and the quality of life of its citizens in New York City. Through its Center on Municipal Government Performance (CMGP), established in 1995 as the first grantee of the Alfred P. Sloan Foundation’s National Assessment of Government Performance Program, the organization uses new technologies and applications of traditional market research techniques to create quantifiable performance measurements based on the public’s concerns and experiences. This effort provides reliable, non-partisan and objective information about the effectiveness of the city.

• Case in Brief
• Teaching Case
• Management Decision Teaching Notes
• Municipal Managers Teaching Notes

• Fund for the City of New York Home Page
• Center on Municipal Government Performance: Rating the Performance of the Frontlines of Government
• 2003 Sloan Public Service Awards