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To register for this module, or to check enrollment availability, please click here or scroll to the bottom of the page.
400:10D: PPM 400: Citizen Surveys & Reporting
An Online Educational Module
Based on the Citizen-Driven Performance Measurement Project
Sponsored by
The Alfred P. Sloan Foundation
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Like other modules in this series, this online module uses cases developed for the Sloan funded Citizen-Driven Government Performance Project. In particular, this module provides the idea and practice of citizen surveys and data presentation.
| | Instructors: |
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TBD
E-mail: ppmrn@andromeda.rutgers.edu
Work phone: ext.
| | Overview of the Course: |
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Citizen surveys have long been used by government officials to collect citizen feedback. Recently, citizen satisfaction surveys have become increasingly more common as many jurisdictions attempt to gauge citizen expectations and satisfaction with government services. They become important tools for identifying citizen preferences, detecting citizen satisfaction, measuring government performance, and involving citizens in the administrative process. Many people agree that citizen surveys can serve as a productive mechanism to incorporate citizen participation into local government process.
This course explores the importance of citizen surveys and how public officials can design and implement citizen surveys effectively. This course also addresses the data transformation process. That is, converting raw numbers and statistics into tables and graphics that are informative, to the point, and keep the audience engaged.
| | Course Objectives: |
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This course aims to:
- Increase knowledge about citizen surveys in the context of government performance measurement and citizen involvement.
- Create an opportunity for students to learn how to design an effective survey instrument and how to develop a good research plan.
- Create an opportunity for students to learn how to manage the survey process to reach the right citizen and to increase response rate.
- Create an opportunity for students to learn how to make sense of the survey data.
- Create an opportunity for students to learn how to communicate the results to the public and how to use results to improve services.
- Briefly review the process and current practices of government performance reporting.
- Examine the importance of transforming data so that such information is indeed a tool for learning and communicating results.
- Explore good practices and criteria for communicating data via sound reporting techniques.
| | Outcome: |
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Students must be able to:
- Understand and explain the importance of citizen surveys in measuring government performance and involving citizens in the administrative process.
- Understand systemic factors that influence the effectiveness and validity of citizen surveys.
- Understand how to interpret survey data in a meaningful way.
- Understand how to communicate survey results to the public effectively.
- Critically assess how data is presented.
- Appreciate the visual potential of data presentation and likewise adopt these techniques in their professional work.
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