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To register for this module, or to check enrollment availability, please click here or scroll to the bottom of the page.
113:113: 1/13/10 Webinar: New Tools for the Analysis of Citizen Satisfaction Surveys
Webinar: New Tools for the Analysis of Citizen Satisfaction Surveys
Date: January 13, 2010
Time: 1-2pm EST
Presenter: Gregg Van Ryzin
This webinar will demonstrate how to use a set of analytical tools from market research, including key-driver analysis and importance-performance analysis, to extract more insight from citizen satisfaction surveys. Specifically, these techniques reveal what specific services or aspects of a service matter most to citizens and suggest where to focus fine-tuning or performance improvement efforts. The tools are general and can be applied in various public service or program areas, including municipal services, transportation, health services, education, human services, and other areas.
You must register at https://www.gotomeeting.com/register/837116008 for this webinar in order to participate. Only the payment process is handled through ncpp.us.
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